Healthcare Professionals are not the only ones confused with all the challenges we are experiencing. Our customers are facing quite a learning curve and barely any time to catch-up so rather than becoming part of their frustrations consider the following ideas: 1. Communicate with them. Spent a little more time explaining their situation. a. Explain why a follow-up is needed; b. Provide options to their treatment; c. Facilitate telephone numbers and point of contacts; d. Remind them of appointments; e. Have a person capable of explaining the financials (cash and insurance) to them; 2. Respect their time. Don’t make them wait excessively and if so be proactive and offer them options. 3. Treat them the way you will like to be treated. 4. Remember: they are your CUSTOMERS!!
About Dr. Jose Delgado
Dr. Jose I. Delgado is the founder and CEO of Taino Consultants, a veteran-owned, 8(a) graduate healthcare IT consulting firm based in St. Augustine, Florida. With over 30 years of experience in healthcare compliance and government contracting, Dr. Delgado has helped organizations navigate HIPAA, MACRA/MIPS, and federal IT security requirements.
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Taino Consultants provides HIPAA compliance consulting, MACRA/MIPS compliance support, and healthcare IT modernization services for government and private healthcare organizations.
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